Privacy Policy
Last Updated: October 13, 2026
Introduction
At Colombia Visits, we place great importance on protecting your privacy and safeguarding your personal information.
Colombia Visits is a company based in Colombia that assists patients, including those from Canada and Quebec, who wish to explore dental treatment options provided by qualified professionals in Colombia.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, complete a form, contact us, or use our services.
We are committed to complying with applicable privacy and data protection laws, including:
Colombia's Law 1581 of 2012 and its applicable regulations.
Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25, where applicable to our activities.
1. Personal Information We Collect
As part of our business activities, we may collect the following categories of information.
Personal and Contact Information
First and last name
Email address
Phone number
City and country of residence
Communication preferences
Other information voluntarily provided to us
Dental Treatment Information
When necessary to respond to an inquiry or arrange a consultation, we may collect:
The type of dental treatment you are seeking.
Information about your dental needs.
Details regarding previous dental treatments.
Dental photographs, X-rays, or other documents voluntarily submitted.
Information required for a preliminary assessment by the relevant dental professionals.
Health-related information is considered sensitive personal information and is subject to additional protection measures.
We limit the collection of such information to what is necessary for the stated purposes and obtain the required consent before processing or sharing it.
Travel and Stay Information
When our services include logistical assistance, we may collect information related to travel dates, accommodation preferences, and specific requirements.
Website Usage Data
Certain technical information may be collected when you visit our website, including:
IP address
Browser type and device information
Pages visited
Date and time of visits
Interactions with our website
2. How We Use Your Personal Information
We use the personal information we collect only for identified and communicated purposes, including:
Responding to questions and inquiries.
Presenting available dental services and treatment options.
Facilitating communication with partner dental professionals and clinics.
Arranging consultations and coordinating administrative aspects of requested services.
Assisting patients with travel-related arrangements, when applicable.
Providing administrative follow-up.
Maintaining, securing, and improving our website.
Sending marketing communications when you have provided consent or when permitted by law.
Complying with applicable legal and regulatory obligations.
We do not collect more personal information than is necessary to fulfill the stated purposes.
3. Consent
Where required by law, we obtain your free, informed, and specific consent before collecting, using, or disclosing your personal information.
For sensitive personal information, particularly health-related information, we obtain explicit consent when required.
Under Colombian law, you have the right to be informed that providing sensitive personal information is generally voluntary, subject to information that may be necessary to obtain a particular service.
Your consent to receive promotional communications is separate from the consent required to process your service request.
You may withdraw your consent under the conditions established by applicable laws. However, withdrawing consent may limit our ability to respond to certain requests or provide specific services.
4. Sharing Information With Partner Clinics and Dental Professionals
Colombia Visits acts as an intermediary and service provider in the dental tourism industry.
Dental treatments are performed by authorized professionals at partner clinics, under their respective professional responsibilities.
When you request an assessment or consultation, the information necessary to process your request may be shared with the relevant professionals, subject to applicable laws and required authorizations.
This information may include health-related details, photographs, X-rays, or other documents necessary to evaluate your request.
Healthcare professionals may also be subject to their own confidentiality obligations and medical record protection requirements.
Colombia Visits shares only the information necessary for the intended purposes, in accordance with the responsibilities and applicable obligations of each party.
5. Sharing Information With Service Providers
We do not sell your personal information.
We may use third-party service providers for certain business operations, including:
Website hosting and maintenance.
Electronic communications.
Customer relationship management and inquiry processing.
Payment processing, when applicable.
Website analytics.
Administrative and technology services.
When these providers have access to personal information, we implement appropriate confidentiality and security safeguards as required by applicable laws.
We may also disclose personal information when required by law or in response to valid legal proceedings.
6. International Processing of Personal Information
Colombia Visits operates from Colombia and provides services to individuals residing in Canada, including Quebec.
As a result, personal information may be collected, accessed, processed, or stored in Colombia or in other jurisdictions where our authorized service providers operate.
When an individual located in Quebec provides us with personal information, that information may be processed by our team in Colombia and, when necessary, by the relevant partner dental professionals.
We inform individuals about these international data processing activities and implement the measures required by applicable laws.
Where Quebec legislation requires a Privacy Impact Assessment before personal information is disclosed outside Quebec, we comply with this requirement and the applicable contractual safeguards.
We also comply with Colombian regulations governing international data transfers and transmissions, including when service providers or partners are located outside Colombia.
7. Data Security and Retention
We implement security measures appropriate to the nature and sensitivity of the personal information we process.
These measures are designed to prevent unauthorized access, loss, alteration, or disclosure.
Access to personal information is restricted to authorized individuals who require it to perform their duties.
Personal information is retained only for as long as necessary to fulfill the identified purposes, subject to applicable legal retention periods and any recordkeeping obligations imposed on healthcare professionals.
Once the applicable retention period has expired, personal information is securely destroyed or anonymized when permitted by law and when the relevant legal conditions are met.
Despite our security measures, no technology can guarantee absolute security.
In the event of a privacy or data security incident, Colombia Visits will follow the procedures and notification requirements established by applicable laws.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to facilitate navigation, support website functionality, and analyze website usage.
These technologies may include:
Essential Cookies: Required for the proper functioning and security of the website.
Analytics Cookies: Used to measure website traffic and improve functionality.
Advertising Cookies: Used to measure marketing campaign performance and personalize certain advertising communications.
Where required by law, technologies that enable identification, location tracking, or profiling are disabled by default until the appropriate consent or authorization has been obtained.
Users may manage their preferences through the mechanisms available on our website and their browser settings.
9. Your Privacy Rights
Depending on the applicable legislation, you may have the right to:
Request access to the personal information we hold about you.
Request the correction or updating of inaccurate information.
Request the deletion of certain personal information where permitted by law.
Withdraw consent or authorization under legally established conditions.
Obtain information about how your personal data is used.
Request certain computerized personal information in a structured format, where applicable legal requirements are met.
Request that certain personal information stop being distributed or be de-indexed under circumstances provided by law.
Submit a complaint to our company or the appropriate regulatory authority.
Under Colombian law, individuals have rights of access, updating, correction, and, in certain circumstances provided under Law 1581 of 2012, deletion of personal data and withdrawal of authorization.
Requests may be submitted to the designated privacy representative identified in Section 13.
We will process requests according to the procedures and timelines established by applicable legislation.
Individuals may also contact the relevant data protection authorities, including Colombia's Superintendencia de Industria y Comercio or Quebec's Commission d'accès à l'information, depending on the circumstances and applicable requirements.
10. Protection of Minors' Personal Information
Our services are primarily intended for adults.
When a request involves a minor, personal information is processed in accordance with the applicable laws of Colombia and Quebec.
Where legally required, we obtain authorization from the appropriate parent or legal guardian, taking into consideration the minor's rights and best interests.
In Quebec, collecting personal information from a minor under the age of 14 generally requires the consent of a parent or legal guardian, subject to applicable legal exceptions.
11. Third-Party Websites
Our website may contain links to external websites, including those operated by professional partners or service providers.
These websites may have their own privacy policies.
We encourage you to review their privacy policies before submitting personal information to third parties.
12. Changes to This Privacy Policy
Colombia Visits may update this Privacy Policy to reflect changes in our services, data management practices, or legal requirements.
The most recent version will be available on our website and will indicate the date of its latest update.
Where required, individuals will be informed of significant changes, and renewed consent will be obtained when necessary.
13. Privacy Officer and Contact Information
For questions, requests for access or correction, withdrawal of consent, or complaints regarding the processing of your personal information, please contact:
Company: Colombia Visits S.A.S.
Privacy Officer: Jean-Francois Asselin
Email: jfasselin1136@gmail.com
Phone: +57 222 0618
We are committed to handling privacy-related requests confidentially and in accordance with applicable legal obligations.
Last Updated: October 13, 2026